Privacy Policy

1. Data Controller
Name / Legal entity: CARESPAGNE (or legal name as applicable)
Address: Av Catalunya, 175, 25180 Alcarràs (Lleida), Spain — and in France: 19 Espace Méditérranée – Bureau Sur RDV, 66000 Perpignan, France
Contact phone numbers: +34 671 956 260 / +33 (0) 626 774 391
Contact email: (add company contact email)

2. Data We Collect

  • Contact data: name, email address, telephone number.
  • Data provided voluntarily by the user via contact forms, registration, subscription, orders, etc.
  • Technical data collected automatically (e.g. IP address, cookies, browsing data), if applicable.

3. Purpose of Processing
We collect and process personal data for the following purposes:

  • To provide the services offered on the site (contact, customer service, orders, support).
  • Administrative, billing, or contractual management.
  • Sending communications related to our services (information, promotions, updates), only if the user has given explicit consent.
  • Improving user experience and optimizing website operation (if using cookies or analytics tools).

4. Legal Basis
The processing is justified by:

  • Performance of a contract or service requested by the user.
  • Explicit user consent (when consent is required for communications or cookie usage).

5. Data Retention
We will keep personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law.

6. Recipients / Data Disclosure
We will not share personal data with third parties unless strictly necessary to provide the service (e.g. delivery companies, payment processors) or when required by law. Any international data transfer outside the European Economic Area will follow applicable legal safeguards.

7. User Rights
Users have the rights provided by applicable data protection laws: access, rectification, erasure, objection, restriction of processing, and data portability. They may withdraw consent at any time by contacting us via the provided contact details.

8. Security Measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, alteration or disclosure.

9. Changes to This Privacy Policy
We reserve the right to update this policy to reflect legal, regulatory or internal changes, or when new services are introduced. In such case, we will notify users accordingly.

10. Cookies Notice (if applicable)
If the site uses cookies, we will inform users clearly about their use, explain their purpose and provide the option to accept or reject them.